Help Center
Frequently Asked Questions
Ordering
How do I place an order?+
Add the items you want to your cart, click Checkout, enter your shipping details, and complete payment. You can check out as a guest or create an account to track orders and save addresses.
What payment methods do you accept?+
We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure Stripe checkout. Prices are billed in USD.
Can I change or cancel my order?+
If your order has not shipped yet, email us at [email protected] as soon as possible and we will do our best to help. Once shipped, orders cannot be changed.
Shipping
How long does shipping take?+
US standard shipping: 5–7 business days. Express: 2–3 business days. International orders via DHL Express typically arrive in 3–7 business days depending on destination.
Do you ship internationally?+
Yes. We ship worldwide via DHL Express. Shipping cost is calculated at checkout based on destination and weight. You will receive tracking by email once your order ships.
How much is shipping?+
US standard shipping is $9.99. US express shipping is $25. International shipping is calculated at checkout via DHL Express.
Am I responsible for customs fees?+
No. All duties are 100% covered — there is nothing extra to pay on delivery. Every order ships fully duty-paid, so the price you see at checkout is the final price.
Returns & Exchanges
Do you accept returns?+
No — all sales are final. We do not currently offer returns, refunds, or exchanges. Please review the sizing and product details carefully before placing your order.
What if my item arrives damaged or incorrect?+
If you receive a damaged or wrong item, contact us within 7 days of delivery at [email protected] with photos and your order number. We will make it right.
Sizing & Products
How does sizing run?+
Most items are true to size based on standard US sizing. Tommy Hilfiger and Ralph Lauren both use US size conventions. If you are between sizes, we recommend sizing up for a looser fit.
Are your products authentic?+
Yes. Every item we sell is 100% genuine and sourced through authorized channels. We do not sell counterfeits or grey-market goods.
Will something I want be restocked?+
Our inventory is limited and rotates. Email us at [email protected] with the product name and size you are looking for, and we will let you know if we can source it again.
Account
Do I need an account to order?+
No, you can check out as a guest. Creating an account lets you track orders, save addresses, and use the wishlist — but it is not required.
I forgot my password.+
Contact us at [email protected] and we will help reset it.